Shipping policy

Shipping Policy

At Elements Of Decor, we are committed to delivering your handcrafted pieces safely and efficiently. Because we specialize in delicate materials like marble, ceramics, and brass, our packaging process requires meticulous attention to detail to ensure your order arrives in pristine condition.

1. Order Processing Times

  • All orders are processed and dispatched within 1 to 3 business days (excluding weekends and public holidays) after receiving your order confirmation email.
  • You will receive another notification with your tracking details once your order has shipped.
  • Please note: During high-volume periods, festive seasons, or for large orders requiring specialized crating, processing times may be slightly extended. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.

2. Shipping Rates & Delivery Estimates

We currently offer Pan-India shipping. Shipping is free on every order.

  • Standard Shipping: Delivers in 4 to 7 business days after dispatch. Free on every order.

Delivery delays can occasionally occur due to extreme weather, local disruptions, or courier-related issues beyond our control.

3. Shipment Confirmation & Order Tracking

Once your order is handed over to our delivery partners, you will receive a Shipment Confirmation email and SMS/Whatsapp containing your Airway Bill (AWB) tracking number(s). The tracking link will be active within 24 hours.

4. Packaging of Fragile Goods

Your items are carefully inspected and securely packed using industry-standard protective materials. For particularly fragile items like stone or ceramic decor, we employ multi-layered packaging to minimize transit stress.

5. Undeliverable Packages & RTO (Return to Origin)

Please ensure that your shipping address, including your PIN code and a primary contact number, is complete and accurate at checkout.

  • We make up to three delivery attempts. If an order is refused, cannot be delivered, or has a wrong address, it returns to us (RTO).
  • We then refund you minus the two-way shipping cost. A reshipment is at your cost, unless the mistake was ours.
  • If two cash-on-delivery orders from one customer are refused, cash on delivery is turned off for that customer. Prepaid orders are unaffected.

6. Damages During Transit

We take full responsibility for ensuring your items are packed securely. If your order is damaged in transit, tell us within 48 hours of delivery with a photo or video. Please see our Return & Refund Policy for details.