FAQ

Ordering & Shipping

Where do you ship?
We currently ship Pan-India. For international orders, please reach out via our Contact page and we'll do our best to help.

How long does delivery take?
Orders are processed and dispatched within 1-3 business days. Standard shipping then takes 4-7 business days, and it's free on every order. Festive season orders may take slightly longer given demand.

Are your products made to order?
No. Every product listed on our site is ready stock — already made and sitting in our warehouse, not produced after you order. If a piece sells out, it's marked sold out until the next batch arrives.

Do you offer Cash on Delivery?
This depends on the platform you're ordering from. Please check available payment options at checkout.

Can I cancel my order?
Yes. You can cancel for free any time before your order ships, and you'll be refunded to your original payment method. Once it has shipped, our returns policy applies.

Materials & Craftsmanship

Is the marble natural?
Yes. Every marble piece — our urlis included — is carved from natural marble that we quarry ourselves in Silvassa. Because it's a natural material, you may notice subtle veining or slight tonal variation between pieces. We consider this a feature of authentic marble, not a defect.

Will my metal piece tarnish over time?
Our metal pieces (vases, candle stands, tealight holders) are finished to resist everyday tarnishing, but like all handcrafted metal decor, they benefit from occasional gentle cleaning. See our Care Guide for specifics.

Are the products handmade?
Yes, every piece is handcrafted — hand-etched, hand-hammered, or hand-carved depending on the product. Small variations between individual pieces are normal and expected, across marble, wood, brass, and ceramic alike.

Returns & Exchanges

My product arrived damaged. What do I do?
Email support@elementsofdecor.com within 48 hours of delivery with a photo or video. For fragile pieces like marble, glass or ceramics, an unboxing video helps us resolve it fastest — ideally one continuous take, starting with the sealed package and shipping label. If you don't have one, clear photos of the piece, the outer box and the shipping label are enough. You choose a free replacement or a full refund.

What if I just want to return something (change of mind)?
You can return most pieces within 7 days of delivery if they are unused and in the original packaging. Write to us first with your order number: every return is approved before it is sent back. We arrange a home pickup, and a flat ₹199 fee is deducted from your refund. Fragile and heavy pieces (such as urlis, ceramics and glass), dried/artificial botanicals, and custom or personalised orders can't be returned for a change of mind.

How long do refunds take?
Once your return is received and inspected, approved refunds are processed within 5-7 business days — to your original payment method, or by UPI/bank transfer for cash on delivery orders.

Do your products come with a warranty?
Home décor pieces carry no warranty; the 7-day return window and our damage cover are the full protection. Furniture (side, bedside and accent tables) carries a 6-month warranty against manufacturing and workmanship defects. Details are on our Shipping & Returns page.

Care & Maintenance

How do I clean my marble urli?
Wipe with a soft, slightly damp cloth. Avoid harsh chemical cleaners, as these can dull the natural finish over time. Full details are on our Care Guide page.

Can I use my urli outdoors?
Our marble pieces can tolerate brief outdoor styling (for an event, for example), but we don't recommend permanent outdoor placement, as prolonged sun and rain exposure can affect the finish over time.

Still have a question?

Reach out to us directly through our Contact Us page — we're happy to help.