FAQ

Ordering & Shipping

Where do you ship?
We currently ship Pan-India. For international orders, please reach out via our Contact page and we'll do our best to help.

How long does delivery take?
Orders are processed and dispatched within 1-3 business days. Standard shipping then takes 4-7 business days (free over ₹2,000, ₹99 below that); express shipping (where available) takes 2-4 business days for ₹249. Festive season orders may take slightly longer given demand.

Are your products made to order?
No. Every product listed on our site is ready stock — already made and sitting in our warehouse, not produced after you order. If a piece sells out, it's marked sold out until the next batch arrives.

Do you offer Cash on Delivery?
This depends on the platform you're ordering from. Please check available payment options at checkout.

Materials & Craftsmanship

Is the marble natural?
Yes. Every marble piece — our urlis included — is carved from natural marble that we quarry ourselves in Silvassa. Because it's a natural material, you may notice subtle veining or slight tonal variation between pieces. We consider this a feature of authentic marble, not a defect.

Will my metal piece tarnish over time?
Our metal pieces (vases, candle stands, tealight holders) are finished to resist everyday tarnishing, but like all handcrafted metal decor, they benefit from occasional gentle cleaning. See our Care Guide for specifics.

Are the products handmade?
Yes, every piece is handcrafted — hand-etched, hand-hammered, or hand-carved depending on the product. Small variations between individual pieces are normal and expected, across marble, wood, brass, and ceramic alike.

Returns & Exchanges

My product arrived damaged. What do I do?
Email support@elementsofdecor.com within 48 hours of delivery with an unboxing video — continuous and unedited, starting with the sealed package and shipping label, and showing the item being opened and inspected in one take. This is required for all damage/defect claims on fragile goods like marble, glass, or ceramics. We'll arrange a free replacement or full refund once received.

What if I just want to return something (change of mind)?
We accept returns within 7 days of delivery if the item is unused, in original condition and packaging with tags attached. A ₹199 return shipping fee applies (deducted from your refund; we arrange home pickup). Dried/artificial botanicals, clearance-sale or promo-code items, and custom/personalised orders can't be returned.

How long do refunds take?
Once your return is received and inspected, approved refunds are processed within 5-7 business days to your original payment method.

Care & Maintenance

How do I clean my marble urli?
Wipe with a soft, slightly damp cloth. Avoid harsh chemical cleaners, as these can dull the natural finish over time. Full details are on our Care Guide page.

Can I use my urli outdoors?
Our marble pieces can tolerate brief outdoor styling (for an event, for example), but we don't recommend permanent outdoor placement, as prolonged sun and rain exposure can affect the finish over time.

Still have a question?

Reach out to us directly through our Contact Us page — we're happy to help.