Refund policy

At Elements Of Decor, we take immense pride in the quality and craftsmanship of our home accents. Because many of our pieces are handcrafted and fragile, we have established the following guidelines to ensure a smooth and fair return process.

Return window: 7 days from delivery. Damage reporting window: 48 hours from delivery.

1. Damaged, Defective or Wrong Items

If your order arrives damaged, broken, defective or wrong, email support@elementsofdecor.com within 48 hours of delivery with a photo or video and a brief description of the issue. For fragile pieces (marble, glass, ceramic), an unboxing video helps us resolve it fastest: ideally one continuous take, starting with the sealed package and shipping label. If you do not have one, clear photos of the piece, the outer box and the shipping label are enough. You choose a free replacement or a full refund.

2. Change of Mind

  • You can return most pieces within 7 days of delivery. Items must be unused and in their original condition and packaging.
  • Contact support@elementsofdecor.com with your order number. Every return is approved before it is sent back.
  • We arrange a home pickup. A flat fee of Rs 199 is deducted from your refund. Shipping is free on every order, so there is no original shipping charge to deduct.
  • Fragile and heavy pieces (such as urlis, ceramics and glass) cannot be returned for a change of mind.

3. Non-Returnable Items

  • Dried and artificial botanicals/flowers
  • Custom or personalised orders
  • Fragile and heavy pieces, for a change of mind (damage and defects are still covered above)

4. Handmade Variation

Every piece is made by hand, so small differences are part of its character, not a defect: patina and hand-chased marks in brass; veining and colour shifts in stone and marble; grain, knots and seasonal movement in wood; glaze and colour variation in ceramic; weave and dye variation in fabric.

5. Cancellation

You can cancel for free any time before your order ships and you will be refunded to your original payment method. After it ships, this return policy applies.

6. Refunds

Once your return is received and inspected, we will email you to confirm approval or rejection.

  • Approved refunds are processed within 5-7 business days to your original payment method. Cash on delivery orders are refunded by UPI or bank transfer.
  • Your bank may take a few more days to show the refund.

7. Undelivered or Refused Orders

We make up to three delivery attempts. If an order is refused, cannot be delivered, or has a wrong address, it returns to us. We refund you minus the two-way shipping cost. A reshipment is at your cost, unless the mistake was ours. If two cash-on-delivery orders from one customer are refused, cash on delivery is turned off for that customer.

8. Furniture

Side, bedside and accent tables follow these rules instead. No returns for change of mind. Damaged or wrong items must be reported within 48 hours with a photo or video; we repair or replace first, and refund if we cannot. Furniture carries a 6-month warranty against manufacturing and workmanship defects in the frame and joinery. It does not cover natural grain, knots and seasonal wood movement, minor size variation, wrong assembly, damage from moving, or repairs by anyone other than us. Home decor pieces carry no warranty.

Questions? support@elementsofdecor.com or call/WhatsApp +91 63530 52025, Monday to Saturday, 10 AM to 6 PM.